Shipping, Policies & Warranty

/Shipping, Policies & Warranty
Shipping, Policies & Warranty 2018-04-27T16:36:19+00:00

Linara Warranty

At Linara we believe in supplying only the best, but sometimes even the best becomes damaged. This is why we provide you with a warranty. Our products are made from only the highest quality precious metals and ethically sourced diamonds. They are designed and created in Canada by highly skilled jewellers with decades of experience. We use some of the most technologically advanced precision tools to give gems the best security for long lasting wear.

Please Note: We do not engage in the design or manufacture of imitation, costume or gold plated jewellery.

Limited Lifetime Warranty

The Limited Lifetime Warranty includes, but is not limited to protection from defects in:

  • materials
  • components
  • workmanship

Any of the above defects will be corrected to the customer’s satisfaction without charge.

The LLW only covers defects in manufacturing, and excludes damage caused by excessive wear & tear, physical or accidental abuse, mishandling, loss & theft. This warranty is only available to the original purchaser.

The LLW warrants not only custom designed jewellery, but also made to order pieces. We provide this warranty to assure our customers of the best possible product quality & that all pieces are manufactured to the highest standards.

Limitations:  We reserve the right to refuse a repair based on a voided warranty.

The following constitutes a void warranty:

  • The piece was repaired or altered by a third party without Linara’s written authorization.
  • The piece is damaged beyond repair.

3-year Limited Warranty

The 3 year Limited Warranty protects against fallen side stones, damaged prongs and covers inspection, annual cleaning – polishing and rhodium as well as re-sizing. We will only charge you our cost for any materials (metal, diamonds, etc.). We will provide you with a written estimate prior to commencing any repairs.

Customers are responsible for the shipping and the associated insurance costs for any items that are sent to us.

Center Diamond Policy

The center stones are not covered under any warranties.

We highly recommend purchasing an additional insurance for your piece of jewellery against loss, theft or any other damage to the center stones.  Also, check your home insurance policy regarding coverage of the jewellery.

Value Appraisal

With every piece of jewellery we provide a Complimentary Appraisal by Independent Certified Gemologist/Appraiser to provide a fair market value based on the current metal and gemstone market.

This appraisal will provide you with peace of mind and help you to know the value of your new piece for the insurance purposes.  It will also confirm the diamond’s quality and its certification.

All of our appraisers are independent certified gemologists with many years of experience in the jewellery industry, who follow the industry standards for ethics.

Diamond Grading Report (Diamond Certificate)

Along with the appraisal, we will be sending you a Diamond Grading Report (DGR).

To protect the customer, we sell ONLY certified diamonds and provide DGR that have been issued by respected, independent labs that are recognized in the jewellery industry, such as GIA, HRD, IGI certified labs.

Shipping & Delivery

  • All orders are fully insured and trackable.
  • Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM – 7:00PM EST, excluding holidays).
  • If you require a rush order, please contact us at info@linara.ca with your information and we will do our best to accommodate your request.

Shipping Charges within Canada and USA

  • FREE complimentary shipping all over Canada by Canada Post.
  • Shipping to the US is provided at cost by Canada Post.
  • Should you with use other shipping company (FedEx, UPS and DHL) please let us know.

International Orders

  • International shipping is provided at cost by Canada Post.
  • Should you with use other shipping company (FedEx, UPS and DHL) please let us know.

Packages cannot be shipped to P.O. boxes or APO/FPO addresses. For security reasons, all deliveries must be sent to a street address and an adult signature is required upon delivery.

Terms and Conditions of Sale

Prices

  • The price for a product is the price in effect at the time we receive your order.
  • All Prices are in Canadian dollars and your order will be charged in Canadian dollars.
  • Prices listed on this site do not include sales tax and shipping charges.

Payments

  • We accept Visa, Master Card, PayPal (Canadian and US customers only).
  • Bank Wire Transfer (in Canadian funds).
  • International Money Orders (in Canadian funds) including shipping charges. Please include the product number of the item you desire.

At this time, we cannot process International Credit cards and accept International payment by PayPal, Bank Wire Transfer or International Money Order only.

Sales Taxes / Duties and Customs Charges

Canada

Linara charges sales tax on all products purchased on this site based on all applicable federal & provincial taxes where the product is being shipped to.

Effective April 1, 2013 all orders being shipped to Canadian locations are subject to the following taxes:

  • BC – GST & PST (5%+7%)
  • AL, MB, QB, SK, YK, NWT, NV –GST (5%)
  • NB, NFL & L, ON – HST (13%)
  • NS – HST (15%)
  • PEI – HST (14%)

US and International

No Canadian tax is added to products shipped outside of Canada. These products may, however, be subject to import duties or taxes in accordance with the laws of the destination country, which the recipient will be responsible for at the time of delivery. For more information regarding your country’s custom policies, please contact your local custom office.

Security & Privacy – Safe Shopping Guarantee

Privacy

Linara is committed to respecting and protecting your privacy as a visitor to our web site at https://www.linara.ca.  We take the issue of privacy very seriously and value the trust you place in us each time you use our services and access this web site. This Privacy Statement describes the practices and policies we have put into place to safeguard your personal information that may be gathered and used as you visit our web site.

www.linara.ca collects customer information through its web site. We use this information to process orders, enhance our customers’ shopping experience, and communicate with our customers about products, services, and promotions. At no time, do we sell, trade or rent the information you provide us online with any outside company or third party.

When you place an order at www.linara.ca, we collect your name, mailing address, and phone number.  We also collect your email address when you order from our web site, so that we can send you any necessary email messages related to your order – such as an order confirmation notice. We also monitor site use and traffic patterns to improve our web site design and the products and services we offer.

As we continue to develop our web site and take advantage of technologies to improve the services we provide, this policy may change. We therefore encourage you to refer to this policy on an ongoing basis.

Security

Your security is our priority at www.linara.ca. To provide credit card security and to keep your personal information safe, we use Secure Sockets Layer (SSL) technology, the most widely used data encryption coding system, for secure e-commerce transactions.

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